(+65) 67797972
(+65) 67797972
Automated inbound/outbound call mangement platform to proactively serve customers and deliver superior customer experience.
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Xtend Call Center Solutions is a powerful and feature-rich multi-channel platform designed for
inbound and outbound call management in an enterprise through efficient call handling, custom-made reports, skill based transfer, free seating, Interactive Voice
Response (IVR) Systems, Automatic Call Distribution (ACD), campaign management, visual dashboard & supervision, call notification popups, voice recording,
conferencing, Do Not Disturb (DND) and external CRM integration capabilities.
The product provides large scale, complete and integrated set of options for
multiple call handling through different incoming channels and can also be employed as a powerful telemarketing tool to promote various programs, advertisements,
offers and value added services to customers with reduced cost and time. Implementation of the automated telephony application leverages the call center capabilities
and thereby enhances customer satisfaction resulting in increased revenue opportunities.
Implements an easy-to-use browser-based application accessible from any remote computer with extensive call reviewing options.
The advanced browser-based interface provides large scale, complete and integrated set of options to handle multiple calls through different incoming channels and can also be employed as a powerful telemarketing tool to promote various offers and value added services to customers.
