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Xtend Call Center Solutions

Automated inbound/outbound call mangement platform to proactively serve customers and deliver superior customer experience.


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Click to enlarge : Login Page

Multi-login Facility

Access the Login Page and enter the User name, Password for authentication. Configure new campaigns from the browser interface and view status and detailed report of the complete list of dialed campaigns. Call summary, IVR activity, agent occupancy, average handling time, productivity and statistical reports along with queue information and much more gives invaluable insight into call center.

Click to enlarge : Auto-dialer Campaigns

Multiple Outbound & Auto-dialer Campaigns

Manage multiple campaigns effectively from the unified platform. Outbound application allows to dial a list of phone numbers automatically at the scheduled time and convey information to customers quickly.

Click to enlarge : Web-based Interface

Web-based Administration Interface

Administer call center securely and perform all necessary changes in real time like change IVR prompts, adjust campaign settings, manage multiple users/agents through different permission levels, etc.

Click to enlarge : Dialed Logs

Full-fledged Campaign Activity Reports

Manage multiple incoming/outgoing calls per campaigns automatically and view detailed call report like connected, failed, no answer etc. and take appropriate steps instantly to increase the efficiency of call center.

Click to enlarge : DND Management

Robust Contact Filtering with DND

Allows to filter the outbound/inbound calls with the help of the DND phone number list. Phone numbers from the specified DND list will be prohibited or blocked, thus ensuring that DND rules of conduct are followed during the campaigns.

Click to enlarge : Advanced Search

Advanced Search Options

User can efficiently retrieve the information about campaign activities, inbound and outbound call details and agent information based on multiple search criteria.

Click to enlarge : Call Status

Monitor Agent Call Status in Real-time

The user-friendly application allows monitoring of agent's productivity in real-time to boost productivity and minify agent inefficiencies to streamline workflow processes effectively.

Click to enlarge : Call Status

Popup with Custom Fields

Popup feature alerts an agent about the incoming/outgoing calls and also allows an agent to process the call in a better way and to update the customer data in real-time.

Click to enlarge : Call Status

Different Outbound Dialing Methods

User can enter the phone numbers and upload it using a CSV file and schedule the campaign time. Multiple outbound dialing methods like 'preview dial', 'lead upload outbound' and 'push dial' are available that helps to dial-out phone numbers and convey the relevant information to the customer in a quicker way. Retrial dial-outs are also carried out up to three times, for calls that are unanswered.

Extensive Call Reports

Click to enlarge : Call Status

Occupancy Report

Provides an overall productivity measurement corresponding to agents on the basis of time.

Click to enlarge : Call Status

Abandoned Call Report

Gives the basic information regarding the abandoned calls of a particular process and further this report can be classified into calls abandoned within and beyond the specified threshold interval.

Click to enlarge : Call Status

Answered Call Report

Shows information regarding all incoming calls of a particular process and also helps to evaluate and understand the specific campaign statistics.