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Interactive Voice Response System

Rapid IVR development toolkit with support for Analog/Digital/VoIP telephone lines to implement an automated call answering system in an organisation.


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Click to enlarge : Developer Edition

Developer Edition

Developer Edition contains the development environment and a single port runtime. The developer edition is used to develop and demo an IVR solution using Xtend IVR. The runtime is full-fledged, works on one telephone line and has extensive support for multiple telephony voice cards.
Click to enlarge : Select Driver

Select Driver

Xtend IVR has extensive support for different telephony voice cards. The voice devices supported by Xtend IVR include PIKA, Ocha, Synway, Donjin, SIP, NMS, Diva Server, Ai-Logix, H.323, Dialogic, TAPI, Sangoma etc. Select the driver that the runtime should use from here.
Click to enlarge : TTS and ASR Engine

TTS & ASR Engine

Text-to-Speech (TTS) engine converts the written text within the Speak command in the script to speech, and Automatic Speech Recognition (ASR) converts spoken words to machine-readable input. Xtend IVR supports SAPI 5.x for TTS and MRCP 1.0 for ASR engines.
Click to enlarge : Script Editor

Script Editor

The Xtend IVR Script Editor is designed and developed exclusively for managing IVR Scripts. With IVR Editor, you can create and edit the IVR scripts with ease. Help is available for using Xtend IVR scripting language in the editor.
Click to enlarge : Script Editor

IVR Reporting Tool

Xtend IVR Reporting Tool implements an easy-to-use remotely accessible browser interface with full-fledged reporting features. This displays the complete call information with Caller/Called Number, Duration etc. It is possible to access the user-friendly interface from a remote location.
Click to enlarge : Script Editor

Graphical User Interface (GUI)

Xtend GUI allows users to interact with IVR through graphical icons and visual indicators such as secondary notation, rather than text-based interfaces, typed command labels or text navigation, thus making the operation intuitive and extremely easier.
Click to enlarge : User Interface

User Interface

Xtend IVR allows the user to customise the look and feel of the IVR interface. The user interface of Xtend IVR Standard Edition can be completely customised. This includes the Icon, About Box, Window Caption, User Button and Logo Bitmap.